MinIO Subscription Network

The Engine of Production Success

A commercial license to MinIO gains the subscriber access to the SUBNET support experience and the SUBNET portal. SUBNET is a simple, yet powerful portal that ensures that customers get the very best out of their MinIO instances.

Commercial licenses come with a unique support model that delivers 24/7/365 direct-to-engineer support through a MinIO-built portal that blends the best of Slack and Zendesk.

The commercial license relieves the obligations associated with the GNU AGPL v3 license. This includes the copy-left provision and other provisions that the enterprise may find problematic. That worry free license, however, is just part of the value proposition associated with a commercial engagement.

The MinIO Subscription Network (SUBNET for short) is a simple, yet powerful software stack that ensures commercial customers are getting the very best out of their MinIO instances. The SUBNET portal is the hub for MinIO's unique support model, featuring 24/7/365 direct-to-engineer support through an experience that blends the best of Slack and Zendesk.

Let us explore the different features and capabilities that come with a commercial license:

Speedtest

Everyone knows MinIO is the world's fastest object storage, but only SUBNET customers have access to MinIO engineers to collaboratively assess results of our automated speedtest suite and recommend performance optimizations. Speedtest is built into MinIO and automatically load tests clusters to determine if there are gaps between expected and actual performance. Used in conjunction with the rest of SUBNET, commercial customers have the fastest, most thoroughly optimized instances of MinIO in production.

Direct-to-Engineer Support

The SUBNET portal is specifically designed for real time issue resolution in the fast paced mission-critical DevOps-centric world. Accordingly, all SUBNET interactions are direct-to-engineer. No escalations are required. This speeds resolution and eliminates friction.

The SUBNET portal replaces traditional ticketing systems with real-time collaboration between our customers and MinIO’s engineering team. The secure communication channel allows for the exchange of logs and certified software binaries, and each conversation is stored so it may be referenced later. Using this approach, MinIO guides customers through critical bug fixes, security patches and other optimizations for their production instances.

Collaborative

SUBNET replaces traditional ticketing systems with real-time collaboration between our customers and MinIO’s engineering team. The secure communication channel allows for the exchange of logs and certified software binaries, and each conversation is stored so it may be referenced later. Using this approach, MinIO guides customers through critical bug fixes, security patches and other optimizations for their production instances.

Persistent Tracking

Issues don't disappear in MinIO, they evolve. With rich search capabilities, conversations build and evolve. If a new issue is needed, create one seamlessly. If an existing conversation fits - add to it. MinIO engineers are on the other end every time.

Unlimited Seats, Unlimited Issues

MinIO is priced on capacity. Everything else is included and is unlimited. That applies to seats and issues. This approach ensures that developers, IT, security teams and support personnel - can all participate. Further, in order to deliver the most frictionless experience, there is no limit on the number of issues that can be raised or by whom. We encourage our clients to add everyone relevant to the platform to optimize their investment in MinIO.

Panic Button

Designed for critical issues impacting production, MinIO built the Panic Button for its clients. Pressing the panic button brings to bear the entire MinIO engineering organization within seconds – 24/7/365. Think of it as an instantaneous SLA - no escalation required.

Unified

The combination of MinIO Console and the SUBNET portal provide a single touchpoint for everything MinIO related. Customers leverage MinIO Console to share logs and results of built-in diagnostics with MinIO engineers. There's no need to manage multiple logins or learn a new set of commands. Documentation is readily accessible via MinIO Console.

Healthcheck

Healthcheck provides a graphical user interface to key supportability components while automatically running dozens of checks on your MinIO instance to ensure it is running optimally. Healthcheck catalogs every component from hardware to software to ensure consistency within any given pool and flagging those instances where there are discrepancies. Within these categories, many performance or integration issues can be quickly identified. This speeds root cause analysis and remediation.

Long Term Support

Enterprise clients receive security and bug fixes for MinIO releases going back five years. This gives our largest production clients the confidence to use MinIO to drive their most mission-critical workloads.

Hardened Releases

While MinIO releases weekly, enterprise customers often like a less frequent cadence. MinIO is specifically designed to support any version to any version upgrades and offers enterprise hardened releases to its commercial customers. These releases receive additional testing to ensure enterprise readiness.

Secure

MinIO uses rigorous internal software processes and feedback from our massive global community to identify and remediate security vulnerabilities and production impacting bugs. Commercial customers get customized attention on how to adopt security patches and adapt to the constantly changing security landscape.

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Learn more about SUBNET

SUBNET Datasheet
Docs
SUBNET Datasheet
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Introducing SUBNET Health
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