A commercial license ensures that subscribers do not have to concern themselves with the obligations associated with GNU AGPL v3. The commercial license grants additional privileges without many of the restrictions associated with open source licenses. In addition to the peace of mind of a commercial license, subscribers also get the benefits associated with MinIO’s open source philosophy - namely freedom from lock-in, freedom to inspect and the comfort of knowing there is a massive community committed to hardening the product.
The team at MinIO has a remarkable set of technical capabilities that become available to members of the MinIO Subscription Network. With decades of software-defined storage experience, years of working together and the rigor demanded by an open source model, MinIO can quickly and efficiently address the technical challenges of our customers. MinIO employs a unique approach, providing direct, 24/7 access to our engineers via the SUBNET portal. This speeds resolution time but also brings a broader perspective - often identifying issues before they become problems.
The number one reason cited by our customers for subscribing to the software is their move to production. While MinIO prides itself on performance and simplicity, production deployments of MinIO are invariably mission-critical and touch a number of different technologies. When our customers reach this point, MinIO means too much to the overall health of the business not to have the assurance of a commercial relationship, the expertise we bring, the guaranteed response time and the efficiency of a direct-to-engineer engagement model.
At the heart of the Subscription Network is a modern support platform (SUBNET) that replaces traditional ticketing systems with real-time collaboration between your infrastructure team and MinIO’s engineering team. SUBNET provides a secure communication channel to exchange logs and certified software binaries. As a result, through SUBNET, MinIO can guide its customers through critical bug fixes, security patches and other optimizations for their production instances. It is specifically designed for fast paced devops-centric infrastructure where issues need to be resolved in real time.