MinIO AIStor Enterprise Support customers receive 24/7 direct access to engineers with a 4-hour SLA and 'Panic Button' escalation. The SUBNET portal enables one-click diagnostics, performance profiling, and real-time collaboration for mission-critical deployments.
All support requests go directly to the engineers who built AIStor via a real-time, Slack-like interface with live availability, typing indicators, and full ticket history for rapid resolution.
4-Hour Response SLA Guarantee
All availability, security, and performance issues have a 4-hour response SLA from MinIO engineers who own end-to-end resolution with no handoffs. SUBNET provides transparent SLA tracking with automated threshold alerts for operational predictability.
Instant SLA via 'Panic Button'
The SUBNET-integrated Panic Button instantly alerts MinIO’s global engineering team for production emergencies, bypassing standard workflows and engaging multiple specialists immediately for rapid, comprehensive resolution.
One-Click Health Diagnostics
Automated Health Check in SUBNET validates hardware, software, and security configurations, surfacing issues like drift or EC faults with severity-based remediation steps in a visual dashboard.
Performance Tests, Inspection & Profiling
Integrated benchmarking measures drive, network, and object throughput, while advanced profiling detects CPU, memory, and I/O bottlenecks and validates erasure-coded object integrity through detailed metadata audits.
SUBNET in Action
MinIO's SUBNET portal eliminates traditional tiered support models where tickets escalate through multiple levels before reaching engineers. Every support request lands directly with senior L4 engineers who wrote the AIStor codebase. The SUBNET portal integrates diagnostics, profiling, and real-time collaboration into a single interface, transforming reactive ticket systems into proactive health monitoring with engineering-driven resolution from first contact.
Zero-Tier Support Architecture
Real-Time Engineering Visibility
Integrated Diagnostic Automation
Panic Button With Immediate Response
Tour SUBNET
Click around an interactive tour of the SUBNET portal.
Business Impact
Eliminate Escalation Delays
Direct 24/7 L4 engineer access ensures full resolution ownership, no tier handoffs, no delays.
Proactive Issue Detection
Optional daily call-home diagnostics upload health reports to SUBNET, detecting hardware, config, or security issues early for proactive maintenance.
Reduce Operational Complexity
Automated HealthCheck with self-service guides simplifies issue resolution for all users, escalating complex cases to 24/7 L4 engineering support when needed.
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